Learn to enable auto-reply message for an e-mail account in Plesk

Enabling an auto-reply message for an email account in Plesk is useful for setting up out-of-office responses or automatic acknowledgments. Here's how you can set up an auto-reply for an email account in Plesk:

Steps to Enable Auto-Reply in Plesk

1. Log in to Plesk

Access your Plesk control panel using your admin credentials.

2. Navigate to Mail Accounts

On the left-hand side, click on Mail to access the mail management section.

You'll see a list of domains hosted on your server. Select the domain associated with the email account for which you want to enable auto-reply.

3. Select the Email Account

Click on the email address you want to set up the auto-reply for, or click on Email Addresses under the domain to see the list of email accounts.

Find and click on the email address you want to configure.

4. Enable Auto-Reply

In the email account settings, find the Auto-Reply tab and click on it.

Check the box that says Switch on auto-reply.

5. Configure the Auto-Reply Message

Subject: Enter the subject line for the auto-reply email (e.g., "Out of Office", "Thank you for your email", etc.).

Message: Enter the body of the auto-reply message. This is what the recipient will see when they receive the automatic response.

Forward to: (Optional) You can forward incoming emails to another email address while sending the auto-reply.

Send an auto-reply to a unique address no more than: Here, you can set the frequency of replies to the same address. This helps prevent multiple auto-replies to the same sender.

Additional Settings: Some versions of Plesk might offer additional options like start and end dates for the auto-reply or the ability to attach a file to the auto-reply.

6. Save the Configuration

After configuring the auto-reply settings, click on OK or Apply to save the changes.

7. Testing the Auto-Reply

It's a good practice to test the auto-reply to ensure it works as expected. Send a test email to the account and verify that the auto-reply is sent back.

Additional Tips:

Set Start and End Dates: If you know the exact duration when the auto-reply should be active (like for vacation), some versions of Plesk allow you to specify start and end dates for the auto-reply.

Format the Message: You can use basic HTML to format the auto-reply message, adding links, bold text, etc.

Check Spam Settings: Ensure that your auto-reply message is not too generic or it might be marked as spam. Including a unique subject and message content can help avoid this.

By following these steps, you can efficiently set up an auto-reply message for any email account managed through Plesk.