Get answers to most asked questions regarding cloud


Customer FAQs

  • What to do if I forget my username?

    Your username will always be your email address.

  • What to do if I forget my password?

    Password can be easily reset by requesting a password reset email from the login page by clicking on “FORGOT PASSWORD?”. Apart from this we have a separate page under the name of “Password reset page”.

  • How to update my email address?

    If you want to update your email address, go to Profile from Sign-in-method section, click “Update” then select from the given options: Change email, use Google or use Facebook. On clicking Change email, a confirmation email will be sent to your current registered email address. Once you will click that link then only the procedure will move ahead.

  • Where to check when you are not receiving the email?

    Once an email for password has been sent, you should receive it immediately. But if you have not received after a few minutes then follow these steps -

    1. Check whether you are checking the right email address twice.

    2. 2. Check out for the “Password Reset” email in your spam folder and then make sure you add and [email protected] to your whitelist.

    3. Then at last if your email client needs it then check for new email earnestly.

  • Where to check if you are not receiving the email for verification code?

    Once you click for the verification code, the email is sent immediately. If you still don’t receive the email then check for email in your spam folder. For receiving emails in the future make sure you add to the whitelist.

  • What action I should take if I receive emails for sign in attempts that weren’t initiated by me?

    If you notice any fraudulent activity related to your Cyfuture account like receiving verification code email without signing in, then someone is trying to sign in fraudulently. Please reset your Cyfuture account password immediately to avoid any fraud.

  • What should I do if I cannot access my account?

    Try to restore access by following our cloud’s account recovery process.